At realfoodshopbd, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
We accept returns under the following conditions:
The item must be unused and in the same condition that you received it.
It must be in the original packaging.
You must return the item within 3 days of receiving it.
Food items can only be returned if they were delivered in damaged or expired condition.
To initiate a return, please contact us via:
📞 Phone: [Insert your number]
📧 Email: [Insert your email]
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment or offer store credit as per your preference.
Refunds will not be issued in the following cases:
Change of mind after the product is opened or used.
Returning items after 3 days of delivery.
Items returned in damaged or altered condition (unless delivered that way).
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, contact us within 3 days of delivery.
You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (e.g., wrong or damaged product).